They can also submit support tickets or contact your customer care representatives via live chat if they can’t find a resolution. The self-service portal gives your customers access to resources and support features to address their concerns.

Leverage customer portals to improve customers’ experience and satisfaction with your brand while allowing your team to focus on more pressing and complex tasks.Ī customer service portal is a software interface or digital sharing space that provides your clients with visibility into their interactions with your business. Among the many features they can use are the knowledge base, chat services, and service requests. With customer portals, your clients can quickly access features and tools that let them figure out the answers to their issues and queries. This figure suggests that customers aren’t opposed to the idea of addressing their own concerns. It’s not as crazy as it sounds since studies show that 90% of customers expect businesses to provide an online customer portal.

If you’re looking for ways to improve and innovate your customer experience, why not delegate parts of your support tasks to your customers themselves?

How to make a portal